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Old 01-06-2006, 06:57 PM   #91 (permalink)
barjohn
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Join Date: Sep 2004
Location: Riverside, CA
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I had further discussion with RIM today. They will be contacting those of you on the lists I sent and doing an exchange. Anyone that did not get to me should send me a PM and I will provide a point of contact to get their unit exchanged. RIM has asked that the POC not be made public as they want to deal with the affected individuals and not everyone that thinks it might happen. The numbers are relatively small at present (less than 60 units known). I also asked about broken screens when someone inadvertantly drops the unit and was told that RIM does perform out of warranty or non warranty repairs. It is usually handled through the carrier but if that proves impossible it can be handled directly through RIM. They are looking into making screens available to a third party repair organization. I will keep you informed.
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