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Old 01-02-2010, 05:52 PM   #1 (permalink)
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Exclamation SIM and Phone ID not updating on Blackberry Manager

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Hi I wonder if anyone can help.
On Blackberry Manager we have a number of SIM and Phone ID information missing to particular users although on the handset the SIM and phone information is populated, I have also deleted the desktop Sync and resent the services books to that handset with no change.. does anyone know a fix to populate the ID fields on Blackberry Manager?

We have 600 end users on 2 BES servers (current version)
Blackberry Manager version)

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