What updates were you trying to install?
What is "missing'?
What error code, if any, did you get?
What troubleshooting steps have you taken thus far?
Have you tried a battery pull and resent service books?
As for the last question about who to yell at, my advice is always this: If the device is working as you want and need it to work, it, therefore, is not broken and doesn't require fixing.