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Old 01-04-2010, 07:15 PM   #38 (permalink)
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Join Date: Mar 2005
Model: 9930
OS: 7.0.0.241
Carrier: Sprint-Nextel
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Default Fixed Phonebook "Find" Issue

Well, I figured out how to correct the way my phonebook "find" feature was not working...
  • FIRST, I BACKED UP MY BLACKBERRY!!!
  • Second, I selected "contacts>menu>options>wireless syncronization=off"
  • Then, on the desktop manager, I used the "advanced" feature under backup/restore. I noticed that there were (2) address book enties in my phone's database. One was named "Address Book" and the other was named "Address Book-All".
  • I highlighted each one and hit the "clear" button. This purged each of the entires for my phonebook. I checked my address book afterwards and confirmed there was nothing in it.
  • Lastly, since I am connected to a BES, I simply turned the wireless sync back on and my contacts reloaded into my Blackberry.
  • For users not on a BES, you can perform a "restore" or sync your phone to get your contacts back into the address book.
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