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Old 01-07-2010, 03:16 PM   #1 (permalink)
juwaack68
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Location: Tulip City - MI
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Default Unable to click phone number in email to place call

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Got one here that I've never run across, and I don't like it.

I have a user with a Sprint BlackBerry Tour who is unable to click on phone numbers in emails to call the number. You know how the numbers are supposed to be underlined so you can click on them? Well, on his device they are not. In ANY email.

I sent him a test message and no underlining of the phone numbers in my signature. I replied to that message, opened it on my BB Tour, and could click on the numbers just fine.

He had OS 4.7.1.40, and I even upgraded to Sprint's latest of .57....no phone number click love.

I am able to click on phone numbers in the Browser, though.

I have turned off HTML email, and even set specific messages to 'Get plain text'. No luck.

I'm on the phone with RIM right now and they are just as confuzzled as I am.

If anyone has any thoughts on how to fix, feel free to post. I will update when/if RIM finds a solution.
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