I think that there are two major forces at work:
1. More new users of BlackBerrys so:
a. More people are trying to use BlackBerrys that have trouble chewing gum and walking at the same time
b. More truly defective phones out of the box which causes those in catagory "a" to be more confused.
c. In order to compete with other half baked phones (Fred as example) being released there is beta software being pushed as usable. In my opinion the original Storm release fits this catagory.
2. In todays "green economy" some of the previous idiots are being recycled which I understand is Lunks original point. My feeling is more of these idiots fall under catagory "a" above but there are a few with legitimate complaints.
Who knows maybe one day one will post.
We will spend our old age surrounded by idiots following government rules.