I appreciate your help. I have reactivated the enterprise and it didn't help. I also have been in the name section, and nothing happens when I try to type.
I know there is a hugh section on upgrading to EVDO. I have read that section extensively and didn't find any problems like mine there. That was the reason I started a new message. Don't want to create a problem, but I need help and Verizon is not providing it. I am hoping someone on here will really know the answer.