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Old 01-25-2010, 01:28 PM   #1 (permalink)
GPITMAN
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Join Date: Jan 2010
Model: 8330
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Exclamation Agent Crash Every hour or less

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BES crashes every hour or so and once it reaches 10 will restart below are the content of CTRL. Sorry if this is more than needs to be posted but as it seems with most people on here BES was dropped on my lap around the same time as we switched to Exchange 2010...

´╗┐UTF-8 encoded
[30000] (01/25 11:31:42.562):{0x610} Current Date: 2010/01/25
[30000] (01/25 11:31:42.562):{0x610} [DIAG] EVENT=Thread_report, THREADID=0x610, THREADNAME="DebugLogger"
[30000] (01/25 11:31:42.562):{0x610} [ENV] Current Process: E:\BlackBerry Enterprise Server\BlackBerryController.exe
[30000] (01/25 11:31:42.562):{0x610} [ENV] Current Process logged on as: GPPSD\BES.Admin, Start Time: Jan 25 2010 11:31:42, Uptime (seconds): 0
[30000] (01/25 11:31:42.562):{0x610} [ENV] Current Process id: 1532
[30000] (01/25 11:31:42.562):{0x610} [ENV] Computer Host Name: GPPSDBES2, OS Version: 6.0, Build number 6002, ServicePack Major 2, ServicePack Minor 0
[30000] (01/25 11:31:42.562):{0x610} [ENV] Processor Identifier: x86 Family 6 Model 26 Stepping 8
[30000] (01/25 11:31:42.562):{0x610} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (01/25 11:31:42.562):{0x610} [ENV] Processor Name String: Intel(R) Xeon(R) CPU E5530 @ 2.40GHz
[30000] (01/25 11:31:42.562):{0x610} [ENV] Number of Processors: 1
[30000] (01/25 11:31:42.562):{0x610} [ENV] 11 percent of memory in use.
[30000] (01/25 11:31:42.562):{0x610} [ENV] Total size of physical memory: 2095952 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Size of physical memory available: 1860280 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Size of the committed memory limit: 4434636 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Size of available memory to commit: 4299076 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2065940 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Size of private memory of the BES process: 1284 KB
[30000] (01/25 11:31:42.562):{0x610} [ENV] Total HD bytes: 53683941376, Total free bytes = 50441588736
[30000] (01/25 11:31:42.796):{0x610} [ENV] System up time: 0 days 00 hrs 00 mins 37 secs
[30000] (01/25 11:31:42.796):{0x610} [ENV] Local Time Zone: Mountain Daylight Time (GMT-07:00)
[30000] (01/25 11:31:42.859):{0x610} [ENV] TCP/IP provider (Winsock) File Version: 6.0.6001.18000 (C:\Windows\System32\wsock32.dll)
[30000] (01/25 11:31:42.890):{0x610} [ENV] Local machine IP Address = 10.7.10.70
[30000] (01/25 11:31:42.890):{0x610} [ENV] Winsock2 file: @%SystemRoot%\system32\nlasvc.dll,-1000, Version: 6.0.6001.18000 (C:\Windows\system32\NLAapi.dll)
[30000] (01/25 11:31:42.890):{0x610} [ENV] Winsock2 file: @%SystemRoot%\system32\napinsp.dll,-1000, Version: 6.0.6001.18000 (C:\Windows\system32\napinsp.dll)
[30000] (01/25 11:31:42.953):{0x610} [ENV] Winsock2 file: @%SystemRoot%\system32\wshtcpip.dll,-60103, Version: 6.0.6002.18005 (C:\Windows\System32\mswsock.dll)
[30000] (01/25 11:31:42.953):{0x610} [ENV] Winsock2 file: NTDS, Version: 6.0.6002.18005 (C:\Windows\System32\winrnr.dll)
[30000] (01/25 11:31:43.062):{0x610} [ENV] Microsoft XML Parser 6.0: C:\Windows\System32\msxml6.dll, Version: 6.20.5000.0
[30000] (01/25 11:31:43.718):{0x610} [ENV] MSSQL OLEDB provider is available: [SQLOLEDB]
[30000] (01/25 11:31:43.718):{0x610} [ENV] SQLCLI provider is available: [SQLNCLI]
[30000] (01/25 11:31:43.718):{0x610} [ENV] MDAC version: 6.0.6002.18005
[30000] (01/25 11:31:43.812):{0x610} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 6.0.6002.18005
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: System, ID: 4
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: smss.exe, ID: 404
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: csrss.exe, ID: 468
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: csrss.exe, ID: 508
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: wininit.exe, ID: 516
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: winlogon.exe, ID: 544
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: services.exe, ID: 592
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: lsass.exe, ID: 604
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: lsm.exe, ID: 612
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 768
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 836
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: LogonUI.exe, ID: 904
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 932
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 960
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 976
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: SLsvc.exe, ID: 992
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 1044
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 1104
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 1128
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: svchost.exe, ID: 1292
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: spoolsv.exe, ID: 1432
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: dllhost.exe, ID: 1476
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: BAS-NCC.exe, ID: 1504
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: BBAttachServer.exe, ID: 1520
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: BlackBerryController.exe, ID: 1532
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: BlackBerryDispatcher.exe, ID: 1556
[30000] (01/25 11:31:43.828):{0x610} [ENV] Running Process: taskeng.exe, ID: 1580
[30000] (01/25 11:31:43.921):{0x608} [ENV] BlackBerry Controller Version 5.0.1.32
[30000] (01/25 11:31:43.921):{0x608} [ENV] BES Service Name: BlackBerry Controller
[30000] (01/25 11:31:43.937):{0x608} [ENV] BlackBerry Dispatcher: E:\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 5.0.1.30
[30000] (01/25 11:31:43.937):{0x608} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (01/25 11:31:44.000):{0x608} [ENV] BlackBerry MDS Connection Service: E:\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 5.0.1.38
[30000] (01/25 11:31:44.000):{0x608} [ENV] BlackBerry Database Consistency Service: NOT FOUND
[30000] (01/25 11:31:44.046):{0x608} [ENV] BlackBerry Policy Service: E:\BlackBerry Enterprise Server\BlackBerryPolicyServer.exe, Version: 5.0.1.30
[30000] (01/25 11:31:44.125):{0x608} [ENV] BlackBerry Synchronization Service: E:\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 5.0.1.32
[30000] (01/25 11:31:44.187):{0x608} [ENV] BlackBerry Router: E:\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 5.0.1.30
[30000] (01/25 11:31:44.187):{0x608} [ENV] BlackBerry Controller: E:\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 5.0.1.32
[30000] (01/25 11:31:44.250):{0x608} [ENV] BlackBerry Alert: E:\BlackBerry Enterprise Server\BESAlert.exe, Version: 5.0.1.30
[30000] (01/25 11:31:44.250):{0x608} [ENV] BlackBerry Attachment Service: E:\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 5.0.1.33
[50090] (01/25 11:31:44.265):{0x608} Starting BlackBerry Agent Controller Version 5.0.1.32
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will restart BES Agent(s) on crash
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will restart Dispatcher(s) on crash
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will wait for WaitCount = 6 to restart BES Agent(s) on hung threads
[30000] (01/25 11:31:44.265):{0x608} [CFG] The number of BES Agent restarts is limited to 10 times per 24 hours
[20000] (01/25 11:31:44.265):{0x608} [CFG] Controller won't generate userdump files. Userdump.exe not found.
[30000] (01/25 11:31:44.265):{0x608} [CFG] No blackout period found for BES Agent restart on hung thread
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will restart agents that did not send 2 heartbeats in a row
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will restart agents if any thread exceeds 90% CPU for 600 seconds
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will warn once every 300 seconds about agents that utilize more than 90% of all CPU resources for 1800 seconds
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will restart Extensions if any thread exceeds 90% CPU for 600 seconds
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will warn once every 300 seconds about Extensions that utilize more than 90% of all CPU resources for 1800 seconds
[30000] (01/25 11:31:44.265):{0x608} [CFG] Controller will not track agents' SEND failures
[30000] (01/25 11:31:44.265):{0x68C} [DIAG] EVENT=Register_thread, THREADID=0x68C, THREADNAME="LogReceiver"
[50000] (01/25 11:31:44.265):{0x68C} Waiting for syslog messages on port 4070
[20000] (01/25 11:31:49.484):{0x608} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[30000] (01/25 11:31:49.484):{0x608} BES connection to database is up
[30000] (01/25 11:31:49.843):{0x608} Dispatcher(GPPSD BES) Extension config file updated
[30000] (01/25 11:31:49.843):{0x608} [CFG] Dispatcher(GPPSD BES) Extension processes will be started in single mode
[30000] (01/25 11:31:49.843):{0x608} [CFG] Controller will restart Dispatcher(GPPSD BES) on crash
[30000] (01/25 11:31:49.843):{0x608} [CFG] Maximum number of restarts for Dispatcher(GPPSD BES) is 10 per day
[30000] (01/25 11:31:49.843):{0x608} [CFG] Dispatcher(GPPSD BES) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.843):{0x608} [CFG] Dispatcher(GPPSD BES) will be restarted once a thread is hung for 6 healthchecks
[30000] (01/25 11:31:49.875):{0x608} [CFG] Controller will restart Router(local) on crash
[30000] (01/25 11:31:49.875):{0x608} [CFG] Maximum number of restarts for Router(local) is 10 per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] Router(local) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.875):{0x608} [CFG] Controller will restart SyncServer(local) on crash
[30000] (01/25 11:31:49.875):{0x608} [CFG] Maximum number of restarts for SyncServer(local) is 10 per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] SyncServer(local) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.875):{0x608} [CFG] SyncServer(local) will be stopped while the BES in in standby mode.
[30000] (01/25 11:31:49.875):{0x608} [CFG] Controller will restart MailStore Service(local) on crash
[30000] (01/25 11:31:49.875):{0x608} [CFG] Maximum number of restarts for MailStore Service(local) is 10 per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] MailStore Service(local) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.875):{0x608} [CFG] MailStore Service(local) will be stopped while the BES in in standby mode.
[30000] (01/25 11:31:49.875):{0x608} [CFG] Controller will restart Policy Service(local) on crash
[30000] (01/25 11:31:49.875):{0x608} [CFG] Maximum number of restarts for Policy Service(local) is 10 per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] Policy Service(local) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.875):{0x608} [CFG] Policy Service(local) will generate a maximum of 3 userdumps with prefix "PolicyServer" on crash per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] Policy Service(local) will be restarted after missing 2 heartbeats (one very 600 seconds)
[30000] (01/25 11:31:49.875):{0x608} [CFG] Policy Service(local) will be restarted once a thread is hung for 6 healthchecks
[30000] (01/25 11:31:49.875):{0x608} [CFG] Policy Service(local) will be stopped while the BES in in standby mode.
[30000] (01/25 11:31:49.875):{0x608} [CFG] Controller will restart Mobile Data Service(local) on crash
[30000] (01/25 11:31:49.875):{0x608} [CFG] Maximum number of restarts for Mobile Data Service(local) is 10 per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] Mobile Data Service(local) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.875):{0x608} [CFG] Controller will restart Attachment Service(local) on crash
[30000] (01/25 11:31:49.875):{0x608} [CFG] Maximum number of restarts for Attachment Service(local) is 10 per day
[30000] (01/25 11:31:49.875):{0x608} [CFG] Attachment Service(local) is allowed 60 seconds to stop on request before it is terminated
[30000] (01/25 11:31:49.875):{0x908} [DIAG] EVENT=Register_thread, THREADID=0x908, THREADNAME="RegistryMonitor"
[30000] (01/25 11:33:16.120):{0x608} Can not initialize SNMP monitoring context. StatusCode=0, ComponentType=0
[50092] (01/25 11:33:16.135):{0x608} BlackBerry Agent Controller Started
[30000] (01/25 11:33:16.276):{0x9F0} [DIAG] EVENT=Register_thread, THREADID=0x9F0, THREADNAME="BESAgentController"
[30000] (01/25 11:33:16.916):{0xA00} [DIAG] EVENT=Register_thread, THREADID=0xA00, THREADNAME="TimerThread"
[30000] (01/25 11:33:16.916):{0xA04} [DIAG] EVENT=Register_thread, THREADID=0xA04, THREADNAME="TimerHealth"
[20000] (01/25 11:33:17.338):{0x9F0} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (01/25 11:33:17.338):{0x9F0} Unable to connect to Dispatcher 'GPPSD BES'
[30000] (01/25 11:33:17.338):{0x9F0} Router(local) state: Running, PID=396
[30000] (01/25 11:33:17.338):{0x9F0} SyncServer(local) state: Stopped, PID=0
[30000] (01/25 11:33:17.338):{0x9F0} MailStore Service(local) state: Stopped, PID=0
[30000] (01/25 11:33:17.338):{0x9F0} Policy Service(local) state: Stopped, PID=0
[30000] (01/25 11:33:17.338):{0x9F0} Mobile Data Service(local) state: Running, PID=1728
[30000] (01/25 11:33:17.338):{0x9F0} Attachment Service(local) state: Running, PID=1520
[30000] (01/25 11:33:27.963):{0x9F0} Connected to 'BlackBerry Dispatcher' at \\127.0.0.1
[30000] (01/25 11:33:27.963):{0x9F0} Dispatcher (GPPSD BES) switches to ACTIVE mode
[30000] (01/25 11:33:27.963):{0x9F0} Dispatcher(GPPSD BES) state: Running, PID=1556
[30000] (01/25 11:33:27.963):{0x9F0} BES is active, starting SyncServer
[30000] (01/25 11:33:27.963):{0x9F0} Starting SyncServer 'local'
[30000] (01/25 11:33:29.791):{0x9F0} SyncServer 'local' started
[30000] (01/25 11:33:29.791):{0x9F0} SyncServer(local) state: Starting, PID=2204
[30000] (01/25 11:33:29.791):{0x9F0} BES is active, starting MailStore Service
[30000] (01/25 11:33:29.791):{0x9F0} Starting MailStore Service 'local'
[30000] (01/25 11:33:31.104):{0x9F0} MailStore Service 'local' started
[30000] (01/25 11:33:31.104):{0x9F0} Can not initialize SNMP monitoring context. StatusCode=0, ComponentType=0
[30000] (01/25 11:33:31.104):{0x9F0} MailStore Service(local) state: Starting, PID=736
[30000] (01/25 11:33:31.104):{0x9F0} BES is active, starting Policy Service
[30000] (01/25 11:33:31.104):{0x9F0} Starting Policy Service 'local'
[30000] (01/25 11:33:32.552):{0x9F0} Policy Service 'local' started
[30000] (01/25 11:33:32.552):{0x9F0} Policy Service(local) state: Starting, PID=2948
[30000] (01/25 11:33:32.552):{0x9F0} 'GPPSD BES': controlling 1 agents (1)
[30000] (01/25 11:33:32.590):{0x9F0} 'Unnamed' extension 1 started as process 1400
[30000] (01/25 11:33:32.642):{0x9F0} 'GPPSD BES' agent 1 started as process 1480
[30000] (01/25 11:33:33.398):{0x9F0} Can not initialize SNMP monitoring context. StatusCode=0, ComponentType=0
[30000] (01/25 11:33:34.064):{0x9F0} 'Unnamed' extension 1: UDP log port is 4185
[30000] (01/25 11:33:34.217):{0x9F0} MailStore Service(local) state: Running, PID=736
[30000] (01/25 11:33:34.948):{0x9F0} 'GPPSD BES' agent 1: UDP log port is 4085
[30000] (01/25 11:33:35.986):{0x9F0} SyncServer(local) state: Running, PID=2204
[30000] (01/25 11:33:36.844):{0x9F0} Policy Service(local) state: Running, PID=2948
[30000] (01/25 11:42:03.749):{0xA00} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/25 11:51:53.955):{0xA00} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/25 11:58:11.283):{0x9F0} 'GPPSD BES' agent 1: crash detected
[30000] (01/25 11:58:11.969):{0x9F0} 'GPPSD BES' agent 1 stopped. Exit code = -2
[30000] (01/25 11:58:11.969):{0x9F0} 'GPPSD BES' agent 1 started as process 5960
[30000] (01/25 11:58:12.734):{0x9F0} 'GPPSD BES' agent 1: UDP log port is 4085
[30000] (01/25 12:01:52.513):{0xA00} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/25 12:11:52.056):{0xA00} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/25 12:15:39.805):{0x9F0} 'GPPSD BES' agent 1: crash detected
[30000] (01/25 12:15:40.742):{0x9F0} 'GPPSD BES' agent 1 stopped. Exit code = -2
[30000] (01/25 12:15:40.742):{0x9F0} 'GPPSD BES' agent 1 started as process 5188
[30000] (01/25 12:15:41.429):{0x9F0} 'GPPSD BES' agent 1: UDP log port is 4085
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