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Old 01-26-2010, 10:39 AM   #1 (permalink)
kim@gandylornell.net
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Join Date: Nov 2005
Model: 9630
OS: 5.0.0.591
Carrier: Verizon
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Question Did Verizon Fib About BB Browser Outages?

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Help! My BB browser stopped working on Jan. 15th

"Unable to connect to the selected Mobile Data Service, please try again later. If the problem persists, please contact your administrator" is the message I get whenever I try to use the browser.

I finally called Verizon Wireless on the 17th and after trying all the usual fixes (all of which I had already tried) they supposedly called RIM. Then they said that RIM told them the problem was with Blackberry and only affected 5% to 10% of their users, and that they are working on it.

I can't find any way to get through to RIM/Blackberry tech support, but it is now Jan. 26 and still no browser. Well, actually I am now able to get to the four sites that are in my Blackberry browser bookmarks, but I can't enter a "go to" address, not even google or yahoo, and can't get to any other sites (pretty strange, huh.)

I'm suspicious that I was given the brushoff by Verizon -- I say that because I've searched this site and can't find any reference to this supposed "problem," and if it was really affecting 5-10% of BB users it would have been all over this site, right?

Can someone help? Anyone else getting the message above? Is there a BB Tech number I can call that doesn't require me to buy a service contract or something?

Thanks a million!
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