Your referring to the BIS feature from your BIS account?
One the thing is registered for wireless sync navigation to options->advance->enterprise activation
It should connect up ...but the sync originally I had it took about ~12 hours the next morning).
But not before doubling my #contact account on web-based gmail account.
Which I then merged (thank god they added that tool).
Be advised you address/pin/bday and notes information will get turbo grabled (just like the old buggy contact sync that was released oh ~2 years ago).
Sync via bis or via the sync client itself is horrible if you actually store important stuff your blackberry "contact" card.
google contact address = 1 big ass field
blackberry contact address field= 6 fields (address 1 &2,city, state, zip, country)
Google's solution= concatenate everything or just drop the fields period
And yes this was reported when the app was released back in Nov '08 and 4 other times when I tried the some of the upgrades over the last 2 years.
Q10! <- Love the 9000!! It's everything I wanted (minus enough ON BOARD memory)!!
<-9700 ---! more memory! small screen&keypad :( ->