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Old 02-05-2010, 09:06 AM   #13 (permalink)
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Originally Posted by ericscompton View Post
Yes but are you the PAID IT Guy? If your position does not state that you are to provide tech support then I would laugh at them.

On the other hand, if you are paid tech support then you are looking forward to some headaches!
this is hard to explain, but my department doesn't necessarily expect me to solve every issue on a device that i don't use. *example* when we hired some docs that are mac users, they bought me a mac so i could learn the OS and help troubleshoot problems. way way way back when we all used palm pilots, i was given one to learn and use. way back when some docs started using blackberrys they gave me one so i was a user as well and i am able to give much better support. i know that might seem silly, but it really works.

the hospital as a whole has a couple techs that specialize in troubleshooting treo, blackberry, etc. they are the same people who run the bes and used to run some treo server. i am happy that went away. that helped me get rid of the treos in my department.

the pre may end up being a great device, but after years of daily problems with palm pilots and treos i look on palm as an evil company out to make my job way more difficult than it needs to be. some might say that is job security, but supporting all these devices is only about 2% of my job.
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