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Old 02-11-2010, 06:55 AM   #4 (permalink)
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Matt_Stevens's Avatar
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
Carrier: T-Mobile
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Thumbs down Lord help me

Yesterday I spoke to a supervisor at verizon for about 90 minutes and he ended up, so he says, ordering a new Storm2 for me to be sent to the address of my choice on Friday. I'll call today to be sure if this really happened.

In the end the supervisor did what he did because Asurion lied to verizon, claiming they had not charged me for the phone they wouldn't send me. They did charge me and I provided proof. That really put off the supervisor and he did what he did to stop me from saying F YOU to Verizon after 14 years of service.

This entire situation has left a real bad taste in my mouth. Verizon is hurting themselves by using a company they have no control over, a company that sends out, when they feel like it, used equipment, minus the battery, to loyal customers. It's just madness.

I'll update this thread later today after I call Verizon for an update.
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