I have been with Cingular since before it was cingular, back to the Cellular One days.
Like any other customer service, Cingular has had it's ups and downs. I love them one quarter I hate them the next. They always seem to make things right to keep me happy. I guess you just have to know how to play the "customer service game."
I would like to know what other cellular company doesn't have it's own set of issues. Every service has its pluses and minuses, none of these companies are perfect.
As the ol' saying goes: "You can't please all of the people all of the time just some of them."
BTW, I am happy with Cingular TODAY.