OK, LISTEN - this forum is not associated with RIM, Research In Motion or the BlackBerry Co. or whatever you want to call it.
This is a privately owned support forum, with a bunch of volunteers, who try to help - even those who rant and rave and are clueless.
Are you using a BES (BlackBerry Enterprise Server)? If so, have you spoken to the BES Admin? If you are not the BES Admin, then you should contact your BES support group.