Originally Posted by NJBlackBerry
No send option means no Service Books. The device isn't set up properly.
Are you the BES Administrator? If not, YOU MUST CONTACT THEM IMMEDIATELY.
I've had the no send option happen only when replying to email. When composing a new message, it would show as it should.
I also agree, if you're not the admin, contact them ASAP before trying to fix things yourself and making matters worse in the end.