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Old 02-24-2010, 08:47 AM   #14 (permalink)
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Matt_Stevens's Avatar
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
Carrier: T-Mobile
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I don't blame Asurion for being cautious. There is a lot of fraud out there. Where they went wrong was charging me when they had no phone. Then lying their @sses to me about it shipping and even lying to Verizon, claiming I wasn't charged. That kind of thing is one reason why their rep sucks.

No doubt Jason has tried to make it right. He even sent me a $25 gift card to help pay for the case that was on the phone when it went bye bye. Amazon has the case I like for $25 (on sale) so there ya go. An effort has been made to make it right after a really truly terrible start to the process.
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