I don't blame Asurion for being cautious. There is a lot of fraud out there. Where they went wrong was charging me when they had no phone. Then lying their @sses to me about it shipping and even lying to Verizon, claiming I wasn't charged. That kind of thing is one reason why their rep sucks.
No doubt Jason has tried to make it right. He even sent me a $25 gift card to help pay for the case that was on the phone when it went bye bye. Amazon has the case I like for $25 (on sale) so there ya go. An effort has been made to make it right after a really truly terrible start to the process.