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Old 02-24-2010, 05:18 PM   #15 (permalink)
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Matt_Stevens's Avatar
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
Carrier: T-Mobile
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OK, I am rip roaring mad at the moment. Around 5 PM my Storm2 showed up. I opened the box and immediately saw I had been screwed. New? HA! It is a remanufactured phone from Mexico, has scratches all around and even some small dents. The screen itself is not clean. It's a hunk of junk.

The provided warranty actually excludes numerous things covered under the warranty and insurance that I pay for through Verizon. And it is only for a period of 90 days!

No way am I accepting this. Nope. No can do.

My contact at Asurion was gone, but I left him a VM letting him know how I felt.

I then called Verizon and, of course, had to deal with people who are clueless and who don't care. They, as usual, blame Asurion and claim to have no responsibility.

As soon as I hit send on this posting I am heading to the BBB's website. Enough is enough.
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