Have her do that. Is it happening on every email she sends? Only on a certain contact? From a certain account? From all accounts?
Does it happening when composing a new email? Replying to an email? both?
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]