You're welcome. Tracking shows it's out for delivery, but that means 2PM to 6PM here. It IS going to arrive today, but Lord only knows if it will be new or not. I'll post here once I find out.
I can't blame Jason. The guy is about 600 miles way from the mailing center, so all he can do is place the order. He isn't even able to call the place to talk to them. He has stalked to his superiors about this issue and admits it is a serious problem, one that could cost them legally, so he wants to fix it and I believe him.
Corporations make things far more complicated than they need to be in the name of streamlining the process for cost efficiency. Penny short, pound foolish.