I need some guidance with installing the 9550 126.96.36.1998 on my Storm 2. When I try to install it on my device it only gives the option of installing the applications but not the BlackBerry System Software. What could be the problem with the installation.
With the current software I cannot pick up calls at all. The screen just goes irresponsive when I get a call. So I need to upgrade the software immediately before I can use the phone at all.