Originally Posted by aiharkness
Does your org have a benificial suggestion process? Make a suggestion that when they solicit contact info for their records, they ask for BlackBerry PIN. I know PIN's change, but so do other contact details. When an individuals contact info changes, it's their responsibility to notify their contacts. If you ask for PIN, it would inform them that their PIN is part of their contact information for your org. At least you will get PIN's for those who use blackberry.
No, it does not. Thanks for the idea. The intent of my original post was not aimed at generating workarounds, per se, though some may be helpful. I mostly wanted to point out the unreliability of the system, so that others would be informed and perhaps the carrier would be motivated to address the problem.