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Old 01-14-2006, 12:44 PM   #13 (permalink)
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Originally Posted by nb_mitch
So am I suppose to say "Game On" now?
LMAO... If it makes you feel better. :o

I am in a unique position, so I call it a "game." Let me explain:

I have personal service with Cingular for my wife and I. As part of my job, I recomend what Cellular service provider users should call to get a Blackberry device. I have a very nice sales rep, dedicated to making a healthy commission.

I had a "problem" with overage charges in excess of $300 on my personal service. The usual customer service channels were COMPLETELY unwilling to do any sort of refund or credit. Not unusual, they want their company to make money.

First day back to work after a long weekend, I call my cingular sales person, explain my situation in brief and remind him of what I do as part of my job (recomend cellular vendors) at work. After less tha FIVE minutes on the phone, 1 day later, I have a full refund, 500 additional rollover minutes, and my sales rep asking if there is anything else he can do to help.

I BCC my Cingular rep on any and all recomendations I provide for our users so even if they do not sign on with Cingular it is clear that I am recomending them as part of my duties.

Now, before anyone jumps all over me for conflict of interest and fairness, our company already has a policy in place that states that Cingular is our "Preferred Vendor" for cellular service. We are supposed to detail the benefits (deals) of using Cingular, because they are our preferred vendor, however, users are free to choose any cellular vendor and I am always clear to state that fact in any correspondence.
You had me at EHLO!