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Old 03-08-2010, 05:53 PM   #26 (permalink)
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Join Date: Sep 2008
Model: 8330
Carrier: Sprint
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Default No big deal unless...

The reason we have the Blackberry units is to allow our staff to receive work orders in the field. Today we probably lost 2 man hours per person (x40) by having to drive to locations with fax machines. The data we sent to our staff contains serial numbers and about 50kb of data codes to enter into the service software - Too much to tell someone over the phone. We rely on the BB's to service our customers and today we fell short by about 4 customers. Hope tomorrow is better.
PS: This is the 5th outage of some extent so far in 2010 that I can remember.