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I have a Verizon Storm 2 and my wife has a Verizon Tour and we both have the same problem.
We have contacts in the address book but sometimes when someone calls us the caller ID does not work and I only see the the telephone number calling and not the name of the person. Again the screen show the number that is calling but no name but when I look at the message after the call is over it does not even have the telephone number. Even a little stranger is it is not consistent. I had someone call me (from the same number) a few times and once it did not show the name and the other times it showed