This is crazy. I had uninstalled and reinstalled the headset a couple of times and it still didn't work correctly. After readying your post today, I once again deleted it from the BlackBerry, and reinstalled it. Now it works fine, just like before the upgrade. Thanks for your post.
I now have all three problems solved. It is interesting that Verizon could not help me with any of them, and two of the problems they told me could not be fixed because the new versions of the software had deleted those options. It is sad that Verizon can't give their customers the correct answers.