Originally Posted by John Clark

Try it next time. Don't bother vpn'ing in. Just use basic Loader.exe to do the update (it does everything DM does just without all the bloat.) EA will kick off on it's own after the restore is finished. If for any reason it doesn't, just vpn in, open DM and connect your BB and EA will start, but I know you won't need to. However, this only works with OS 5.0.