Originally Posted by JSanders
1. Confirm your Outlook data is correct.
2. Connect your BlackBerry to the USB > Desktop Manager > Backup/Restore > Advanced.
3. In the RIGHT hand pane, you will see your device data. Scroll down to the Address Book data, so that line is highlighted. Click the CLEAR button below. This will delete ALL the Address book data on your device.
4. Sync your Outlook data to the BlackBerry as you would normally.
Thanks everyone for such a quick reply! This is a very helpful forum. Unfortunately, when I tried clearing the contact info on my BB then sync to to Outlook, the Desktop Manager interpreted this as deletions, and then tried to delete my Outlook Data as well. I think the way DM works is to see which side the last change was made and force it on the other side.
I think my only option is to go through every Outlook entry and make a change (I think pasting the address into the notes area would be useful, since it will be lost in the subsequent sync), then do a oneway resync. DM will then recognize the change on the laptop side, and then fix the BB entries. This will take a while... wish me luck!