Originally Posted by aiharkness
Some times it takes a while to process. I think US carriers say up to 24 hours, though I've never had to wait that long.
Did you actually get to the page when you were online where you enter the device PIN, etc, and did you save it, and did you get some kind of confirmation at that point, before you tried resending service books?
I entered my imei and pin, and it just said your device isn't registered yet?