I've had my Storm 2 for over a month now after upgrading from a Storm 1 and haven't had those problems either. I have had a random reboot here and there (3 times in a year and a half,) and the quality has been very good. Peterjohn, my advice would be to read up on getting the right settings for each shooting situation. I believe that either you have a couple of bad handsets or you just don't have the optimal settings under your camera app. You definitely could have two bad phones, and I would suggest that you bring at least one into Verizon to compare with a demo model. Also, you aren't whining when you want something that you paid for to work as advertised. You seem to have encountered some less-than-eager sales reps. I hope it goes better for you. My experience has always been to come to these forums for advice.