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Old 05-10-2010, 03:30 AM   #7 (permalink)
BB-Tech support
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Quote:
Originally Posted by Jester_I View Post
I am working off of my laptop. Also, I have tried (with both Desktop Manager and AppLoader) to connect it with and without the battery in, opening the program and then connecting the device, connecting the device and then opening the program... basically any variation I can think of when connecting everything. No luck.

I opened the device manager and it says it's disconnected. It's not being detected by my computer.
If windows doesn't detect device then loader or DM will not either
there is your problem
When you connect BB to laptop do you hear DING like when you hear when ever you connect external device to laptop
Try using different USB port also disconnect device from laptop
and open windows device manager
under USB controllers disable power management for each USB root hub
also if you are on vista or 7 disable UAC
windows suppose to detect device even if device software is bad
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