Thank you conyers. So I looked up the process to determine 8330 vs. 8330m. I'm pretty confident that it's not an 8330m. Do I just download the setup from here and run it? The wife currently does not use the desktop software at all, she does everything OTA. So it sounds like when I run this executable and follow directions and connect the device all should just happen.

Will my settings be preserved? Data?

Finally, do I need to check with Verizon if I can do this? I mean worst case scenario, the device becomes absolutely unusable, will they pull the "I told you so" card.

Thanks again for any/all help.