Follow the steps in the first post. Worst case scenario is you will have to downgrade back to your current OS. No need to call Verizon.
I would recommend backing up your data first, just to be safe.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]