ok, re-doing the OS thing sounds to complicating for me...lol...and i'm used to that stuff...so i might just take the easy way out and get the new phone. the crappy part will be if i do it and then sign the new contract and have the same issues, and you know the issues won't start till after the 30 trial period...cause that is my luck!! i'm just worried that the service here isnt that good...but from what your saying, it's probably the phone itself and i need to move on.