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Old 07-02-2010, 06:45 PM   #1 (permalink)
itdTechnician
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Angry Agent 1 failed to start. Error code 5305

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I've been looking into this problem for a couple of days now and getting no where.

Server:

Windows Server 2008 R2
Exchange 2010
Exchange 2010 Rollup 1-4 is installed
Blackberry Enterprise Server Express 5.0.1.35 (latest downloadable build as of 2 days ago)

We had a series of windows updates applied to the server and when it was restarted, we started getting the 5305 errors.
Before then everything was fine. Rather then uninstall the updates and see what happens, I'd like to try and solve the issue.

Main errors from the logs:
-Failed to retrieve the Server DN, shutting down
-BlackBerry Messaging Agent Blackberry Agent 1 failed to start. Error code 5305

At one point I was seeing the 001e6602 error in the logs, but adding the FQDN to the DAC registry areas did resolve that, but didn't fix the problem.

KB19074 - should no longer apply because I uninstalled 5.0.1.5 and replaced it with the newest version but I did set this using Traittool.

KB01018 - I've gone through these and they don't appear to apply

IEMSTEST works fine for all users configured for BES

I ran Handheldcleanup with -u setting

I also deleted the profiles key out of the registry to recreate the MAPI profile
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
But that didn't fix it.

I am getting no other errors, I can log into the web admin console fine.

If anyone has some suggestions, I would greatly appreciate it.
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