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Old 07-11-2010, 01:07 PM   #3 (permalink)
aiharkness
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Wirelessly posted

Before you reload the OS ...

If you are using OS version 4.6 or later, try booting in safe mode. That should allow you at least to run a backup. You may also be able to remove the app that is causing the problem -- or remove what you suspect is the problem -- and try again.

See http://docs.blackberry.com/en/smartp..._411242_11.jsp for insructions for booting in safe mode.
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