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Old 07-11-2010, 03:03 PM   #1 (permalink)
DaBlackberryBoy
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Default Nexthaus Support

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Nexthaus (Nexthaus wireless sync solutions. Sync your mobile device to your desktop using SyncML.)

I am one of the few probably who use their SyncJe product to sync stuff via my GooSync account (tasks, contacts, appointments). So I switch devices early yesterday and saw where they had "24x7 support". 24 to me means 24hours a day, 7 to me stand for days in a week.

So I switch carriers from Tmo to Vzw and was going thru the process of switching keys and codes for applications I am to install. Everyone gets back in 2 to 3 hours except Nexthaus.

They proceed to tell me that it is in the queue and will take 24 to 48 hours. But how could that be if you are 24x7? If you dont want to work weekends, then say 24x5 but not 24x7. Leaves you as the customer with a sense of you can get your questions answered not quickly, but before 24 - 48 hours.

I work in IT and am on call 24x7x365, and we mean it. I know many will see this on both sides, but when your business information cannot be synced to your device and you talk to some moronic rep that is in the backgroud talking with someone else about what to do after their shift, it does not bode well for continued business. I know its a rants and raves forums, but I want to do more than that while I walk for these DUMASes to get me a freakin registration key!

Veribiage direct from their website:
Quote:
Get support for SyncJe products

Nexthaus provides technical support 24 hours-a-day, 7 days-a-week to ensure that you are constantly synchronizing your data across all devices. You can reach our support team by email and telephone. You can also find support information within the SyncJe suite of products user guides.
Haha hell!

Happy Sunday though !
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DaBlackberryBoy
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Last edited by DaBlackberryBoy : 07-11-2010 at 03:18 PM.
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