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Old 07-14-2010, 08:15 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Nov 2008
Model: 9630
Carrier: Verizon
Posts: 252
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Wirelessly posted

Your device is probably ok. The info on it is gone for good. Hopefully you had a backup. Look in the sites FAQ section on how to install the device OS then restore her backup along with a very sincere apology.
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