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Old 07-16-2010, 08:54 PM   #2 (permalink)
tsac
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Overview

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After organizer data settings are configured for synchronization with Microsoft Outlook, the following error message appears:

No available message stores

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BlackBerry® Desktop Manager 4.5 to 5.0.1
Microsoft® Outlook®


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Summary of Causes

This issue might be caused by one of the following:

There is an issue with the Messaging Application Programming Interface (MAPI) subsystem, MAPI profile, or .pst file.
Synchronization with Microsoft Office Outlook Connector and Outlook Mobile Service is not supported.
The BlackBerry Desktop Manager is installed on an unsupported operating system such as Windows Server® 2003.
The BlackBerry Desktop Manager is trying to connect to an unsupported version of Microsoft Outlook such as Microsoft Outlook 2010 beta.
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Complete the appropriate resolution for the cause.

Cause 1
There is an issue with the MAPI subsystem, MAPI profile, or PST file.

Resolution 1

Create a new MAPI profile pointing to a new .pst file and configure the synchronization settings to use this new profile.


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Cause 2
Synchronization with Microsoft Office Outlook Connector and Outlook Mobile Service is not supported.

Resolution 2

Microsoft Outlook 2003 and 2007 include an add-in feature called Microsoft Office Outlook Connector. This feature allows you to configure MSN® Passport to connect to web-based email accounts, such as Windows Livexxx8482; Hotmail®. Microsoft Outlook 2007 includes an add-in feature called Outlook Mobile Service that allows you to configure an email address to send Short Message Service (SMS) messages and Multimedia Messaging Services (MMS) messages to a mobile device.


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Cause 3
The BlackBerry Desktop Manager is installed on an unsupported operating system such as Windows Server 2003.

Resolution 3

The BlackBerry Desktop Manager is only supported on Windows 2000, Windows® XP, Windows Vistaxxx8482;, and Windows 7. The MAPI subsystems within operating systems such as Windows Server does not allow the BlackBerry Desktop Manager to connect to the message store correctly.


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Cause 4
The BlackBerry Desktop Manager is trying to connect to an unsupported version of Microsoft Outlook such as Microsoft Outlook 2010 beta.

Resolution 4

Beta software such as Microsoft Outlook 2010 beta has not been tested or designed to work with the BlackBerry Desktop Manager.

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Since Microsoft Office Outlook Connector and Outlook Mobile Service do not store information in a .pst file or mailbox, the Synchronize option in the BlackBerry Desktop Manager is not able to make a connection to a message store for synchronization.

For information about Microsoft Office Outlook Connector and Outlook Mobile Service, see Microsoft Download Center.
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