Originally Posted by penguin3107
Check the reconciliation settings on his device.
Message > Options > Email Reconciliation
For message service = Desktop, check that the following is properly set:
Delete On: Handheld & Mailbox (or Prompt)
Wireless Reconcile: On
You are AWESOME. This fixed the issue. The 'delete on' field was set to handheld only. Thank you very much for your help. I'm sure you'll see me crying for help again sometime soon as I plan on upgrading my Exchange server to 2010 and the newest BES software.
Originally Posted by juwaack68
And welcome to the forums and the wonderful world of BES admins.
hahaa...'wonderful'. Yes. Thanks