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Old 07-22-2010, 09:37 PM   #1 (permalink)
mharwell
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Default Wireless Sync Between Lotus Notes and Blackberry 8520 not working?

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HI,

This is my first post and I realize that this might not be the right area to post this question but my question did not seem to fit anywhere else.

I was recently issued a BB 8520 at my new company and we work in a Lotus Notes environment and I believe it is version 7.

This is not happening to anyone else that I know of in our company but when I read an e-mail in Lotus Notes from my desktop, wireless sync will not mark it read on my Blackberry. Also when I read an e-mail on my BB, it will not mark it read in Lotus Notes. However if I delete an e-mail in Lotus Notes, it will delete it from my BB via wireless sync. Finally, when my BB is attached to my desktop via USB, and I do a manual sync from Blackberry Desktop Manager, it will sync the "read" status of my e-mails between Lotus Notes and my BB.

So I guess my question is why are most sync functions working via wireless sync between my e-mail in Lotus Notes and my BB, but not the "read" status of an e-mail? And I know that it works for other users in our company so it's really bothering as it is a whipping to have check e-mails that are still marked as unread (in both Lotus Notes and my BB) when I have already read them.

If this is not the proper forum for this question then could you please direct me to the appropriate forum. I might be on my own to figure this one out as our IT Admin at work that supports BES and Lotus Notes at first was trying to tell me that there wasn't a problem and that wireless sycn would not update the read status of e-mails between Lotus Notes and my BB. I knew that was wrong and marched him out to some other users to show him.

Thank you and I would really appreciate any help or information that I could provide to our IT Admin at work to help him solve my problem.

Thank you,

Matt
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