View Single Post
Old 08-02-2010, 10:46 AM   #8 (permalink)
Thumbs Must Hurt
nike9090's Avatar
Join Date: May 2006
Location: Seattle, WA
Model: 9810
Carrier: AT&T
Posts: 65
Post Thanks: 1
Thanked 1 Time in 1 Post
Default Blocked emails

Don't know if issue or resolution is related, but we had this issue related to device blocking emails. The BES would send the email and receive delivery confirmation, but the email won't show on the device. Same results with <confirm> messages.

Goto below on device and look for blocked messages in RED:

On Device ---> Settings > Options > Security Options > Firewall

We found that Incorrect Encryption key blocked some messages and was resolved by doing the below :

On Device ---> Settings > Options > Security Options > General Setting (or Information) --> Click on the line Desktop.... --> Regenerate Encryption Key.
Offline   Reply With Quote