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Old 08-06-2010, 04:05 PM   #4 (permalink)
Knows Where the Search Button Is
Join Date: Oct 2007
Model: 8100
Carrier: AT&T
Posts: 16
Post Thanks: 0
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I have the same problem. I downloaded the latest DTop manager from BB. I am able to connect and see data on the phone via "my computer" But when I launch DTM. It has a pop up that says, "Before you begin, verify that your current BlackBerry device is connected to your computer."

No PIN is shown in the bottom left of the screen.

Troubleshooting I have tried:
Different cable
Different USB port
Removed the media card
Did a battery pull

I have a 8310
AT&T service.
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