BlackBerry Forums Support Community - View Single Post - Cant access my blackberry on my computer... Help?!

MH110 · 08-06-2010, 04:05 PM

I have the same problem. I downloaded the latest DTop manager from BB. I am able to connect and see data on the phone via "my computer" But when I launch DTM. It has a pop up that says, "Before you begin, verify that your current BlackBerry device is connected to your computer."

No PIN is shown in the bottom left of the screen.

Troubleshooting I have tried:
Different cable
Different USB port
Removed the media card
Did a battery pull

I have a 8310
AT&T service.

08-06-2010, 04:05 PM	#4 (permalink)
MH110 Knows Where the Search Button Is Join Date: Oct 2007 Model: 8100 PIN: N/A Carrier: AT&T Posts: 16 Post Thanks: 0 Thanked 0 Times in 0 Posts	I have the same problem. I downloaded the latest DTop manager from BB. I am able to connect and see data on the phone via "my computer" But when I launch DTM. It has a pop up that says, "Before you begin, verify that your current BlackBerry device is connected to your computer." No PIN is shown in the bottom left of the screen. Troubleshooting I have tried: Different cable Different USB port Removed the media card Did a battery pull I have a 8310 AT&T service.
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