Originally Posted by jsconyers

Ditto @ CanuckBB.

When you're RAZR breaks, who do you call? AT&T, Verizon, or Motorola? Of course you don't call Motorola. So, why would RIM be any different. I never understand these statements. No one talks about Motorola, HTC, or any other hardware manufacturer not speaking to their customers on issues regarding their products, but RIM is supposed to. The mobile phone industry has always worked this way, why should it be any different for RIM?

You bought your phone from AT&T, you go to them with the issues when they arise. Why is that concept impossible to understand?