View Single Post
Old 08-15-2010, 06:52 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,660
Post Thanks: 89
Thanked 822 Times in 791 Posts

Two issues, first you do not seem to have a USB port selected. The photo shows just a pin number
Second, you need to download a copy of the OS for the phone. I would also download the latest version of the DM. Once you configure the DM you should be able to reload the fresh OS to the BB then try to do a backup restore. Donxxx8217;t rush the reloads it takes time and sometimes looks like itxxx8217;s stalled but is not.
Also it does not make a difference if you use a PC or laptop.

Good Luck and Welcome to the Forums.
If someone helps, tell them by clicking the Thanks button

Z10 on BES
Z10 on BIS
Offline   Reply With Quote