I am having the same problem. I've had it for about three weeks now. I have become reliant on the Password Keeper. When I open Password Keeper now, it says "A password entry created on 4/14/2010 is protected by an old password. Please enter the old password to convert the entry." When I try and enter the 'old' password, it doesn't work. When I enter what should be the 'current' password, it doesn't work either. I need to get at my passwords. Does anyone have a fix? I am afraid to select "Delete Entry" because I feel like it is deleting my passwords one by one. I actually had my IT department get me another BlackBerry 9630 and transfer all my data, and the same thing happens on the replacement (I was hoping this would fix it).