Originally Posted by notsatisfied
Also, why didnt Blackberry inform their customer service professionals that the CUSTOMER IS ALWAYS RIGHT...even when he is wrong????
Because obviously you are wrong. Go read your Verizon warranty.
Your service provider provides the warranty service on the device, and it is pretty clearly spelled out that moisture damage is not covered.
That's pretty clear on ANY mobile phone or smartphone.
However, if you settle down to the point of doing something about it, read the FAQ about wet blackberrys and save yours. Got Your BlackBerry Wet? - BlackBerryFAQ