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Old 09-06-2010, 07:42 PM   #48 (permalink)
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Originally Posted by MaeMae View Post
Please help! I'm experiencing the same problem. I was trying to to use the twitter, then my unit froze. I waited for few minutes and it still won't load so I tried rebooting it by removing the battery. (Battery is full charged btw). Then I tried turning it on, but it won't. There's a red light and the blackberry loading is showing up on screen then after 4-5 seconds the unit will die then load again.

Please help!
Sounds like you have a bad or corrupted app. If you are using OS 4.6 or newer, you can try booting in safe mode so that you can at least do a backup. You could also try removing suspicious third-party apps and see if it will reboot, but if it were me I would just go ahead and wipe it after you back it up, then reinstall the OS and restore your data.

See KB17877-How to start a BlackBerry smartphone in safe mode for instructions on booting up in safe mode.

Good luck.
- Ira
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