View Single Post
Old 09-06-2010, 08:42 PM   #48 (permalink)
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,761
Post Thanks: 16
Thanked 504 Times in 490 Posts
Default

Quote:
Originally Posted by MaeMae View Post
Please help! I'm experiencing the same problem. I was trying to to use the twitter, then my unit froze. I waited for few minutes and it still won't load so I tried rebooting it by removing the battery. (Battery is full charged btw). Then I tried turning it on, but it won't. There's a red light and the blackberry loading is showing up on screen then after 4-5 seconds the unit will die then load again.

Please help!
Sounds like you have a bad or corrupted app. If you are using OS 4.6 or newer, you can try booting in safe mode so that you can at least do a backup. You could also try removing suspicious third-party apps and see if it will reboot, but if it were me I would just go ahead and wipe it after you back it up, then reinstall the OS and restore your data.

See KB17877-How to start a BlackBerry smartphone in safe mode for instructions on booting up in safe mode.

Good luck.
__________________
- Ira
Offline   Reply With Quote