I wonder if "complacency" is perpaps a better definition where RIM is at this point in life.
Don't hand out the freaking BB's at celebrity events or sponsor a John Mayer concert, if you are not going after the consumer which in fact they are.
There is/was so much research available that predicted the change in the smartphone world, and I am sure RIM read the same material when Google planned on the Android phone.
Look in Europe, recently, a german goverment went againts a recommendation of using blackberry as the preferred smart phone. The bottomline - nothing is forever.
RIM does have a curse, the efficiency of the blackberry network which should appeal to operator but also the stigma of the high security. Why the PR
machine is somehow not better on that issue (operators must love blackberry as they use less bandwidth, and users gotta love the "better' privacy")....to make it the device of choice due to those two reasons, I don't know.
BB tablets anyone?