I run vista. When I right click and select "Run as Administrator" I breifly see the program pop up but it then disappears instantly. How do I get this program to stay so I can actually use it?

My issue is that I need to wipe part of the phone as I have the Reload software 552 error screen. This was an option given to me by our IT manager at work. I could "wipe-f" and still have my personal files, then just reload the OS. Does this make sense?