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Old 10-12-2010, 11:40 PM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Mar 2007
Model: 9650
Carrier: MTS Russia
Posts: 18
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Default Sprint 9650 Problem

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Hi, I have a 9650 from Sprint that has never been used with, or registered with the Sprint network. I am using it in Russia with MTS Russia, but the BIS service cannot detect the phone. I have done an SB Legacy restore and copied the service books from my 9700 to the 9650. I have also used an MSL code and changed the phone number on the device. I've tried to register the phone with BIS and sent the service books, but nothing helps, and there are no entries in Host Routing. An additional issue is that when I try to use the browser I get an error message that states that browsing is not part of my service plan - I have a full BIS data package with my carrier, and have had no issues with any other devices.

All this leads me to think that the device thinks its still on Sprint. Any help with resolving this issue would be greatly appreciated! Thanks.
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